This Privacy Policy explains what personal data GenZTalk ("GenZTalk", "we", "us") collects when you use the GenZTalk website and apps, why we collect it, who we share it with, how long we keep it, how we protect it and what rights you have. It is written to meet India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules. By using GenZTalk you agree to this policy.
1. Data we collect
- Account details: email address and/or mobile number, username, display name, bio, profile photo, banner, language, favorite sports and interests, sign-in method (email, phone, Google, Apple) and account creation date.
- Phone verification: the mobile number you verify and the date it was confirmed. A verified number is required for voice and video calls.
- Content: posts, replies, quotes, photos, videos, Go Live streams and replays, polls and votes, likes, reposts, bookmarks, follows, blocks, Community Notes and ratings, and Family/Group (circle) posts and memberships.
- Messages: direct messages, pinned chats and messages, and GZ Assistant conversations. They can be seen only by the people in them and, where needed for safety or legal reasons, by the GenZTalk team.
- Calls: who called whom, the call type (voice or video), the time and the result (answered, missed, declined, ended). We do not record call audio or video.
- Location: your IP address and the approximate country, state and city it comes from, at sign-up and when you use GenZTalk. If you choose to share it, your exact GPS location (for example when going live). You can stop sharing it at any time.
- Activity and device data: a record of account actions (such as sign-ins, posts created, edited or deleted, profile changes, follows, likes, going live), post views, profile visits and time spent on a profile, browser and device type, and the last time you were seen.
- Ads data: ad views and clicks, counted with a one-way scrambled code made from your connection and browser. If an advertiser's website uses the GenZTalk pixel, it may tell us that you signed up or bought something after clicking an ad.
- Creator program: if you apply, your payout details (such as UPI ID, bank name, account name, account number, IFSC, IBAN/SWIFT, routing number or CLABE), country, earnings and payouts.
- Verification badges: if you apply, your category, legal name, website, official email, links and an identity document. The document is stored privately, can be seen only by master admins, and is deleted once we make a decision.
- Premium and advertising payments: your plan, ad balance, credits and spend. Card or UPI payment details are handled by the payment provider, not stored by GenZTalk.
- Support: your name, email, topic and messages when you contact support.
- Safety records: reports, warnings, suspensions, appeals and automatic safety flags (see section 6).
2. Why we use it (purposes)
- To create and run your account, sign you in and send one-time codes by SMS
- To show your feed, "For you" recommendations, trends, search, live scores and news
- To deliver messages, notifications and voice/video calls
- To verify phone numbers before calls, to reduce spam and fake accounts
- To translate posts and the app into your chosen language
- To show ads to the right audience, count views fairly, prevent ad fraud and pay creators their share
- To give creators analytics about their own posts and audience (shown only as totals, cities and countries, never as a list of who visited)
- To review verification, creator and support requests
- To detect and remove nude, sexual, abusive, spam and illegal content, and to investigate abuse
- To meet legal obligations and respond to lawful requests from authorities
3. Who we share it with
Public posts and profiles can be seen by other GenZTalk users. Family and Group posts can be seen only by active members. We do not sell your personal data. We use these service providers, only to run GenZTalk:
- Supabase: database, file storage and sign-in
- Twilio: SMS sign-in and phone verification codes
- Cloudflare Stream: video uploads, Go Live streams and replays
- Our AI service providers: GZ Assistant, post rewriting, translation, Community Note review, support answers and safety checks. Only the text or pictures needed for that task are sent.
- Google and Apple: only if you choose to sign in with them
- Advertisers: they see totals only (views, clicks, conversions). They never get your name, account or messages.
We may disclose data when required by law, a court order or a lawful government request, or to protect people from harm.
GZ Chat (text, photos, pictures and voice)
When you use GZ Chat, your messages are saved in your conversation history so you can come back to them. Photos you send to GZ are used only to answer you and are not stored. Pictures GZ creates for you are stored privately in your account. In GZ Voice, your voice is streamed to our AI provider to understand and answer you; we keep a text record of the conversation only while the call is running and do not record the audio. The mic button types your words using your own device's speech feature. GZ can search the web to answer questions about recent events. Free accounts have daily limits (messages, voice minutes and pictures); Premium has higher limits.
4. Voice and video calls
Calls connect directly between the people in the call (peer-to-peer). GenZTalk servers only help start the call and do not record it. To make or answer a call you must verify a mobile number by SMS code. Your number is never shown to other users. Video calls are also covered by the safety checks in section 6.
5. Location and activity records
IP-based location, shared GPS location and the activity log are stored in protected records that users cannot read or change. Only the GenZTalk team can see them, and only to keep GenZTalk safe, investigate abuse and meet legal duties. Your approximate city may be shown on your live streams.
6. Automatic safety checks (GZ)
To keep GenZTalk free of nude, sexual and other 18+ content, we use GZ (GZ) to check:
- Photos in posts, profile photos and banners, before they are uploaded
- Videos: a few still frames from the start, middle and end, before upload
- Go Live streams: one still frame from your camera about every 20 seconds while you are live
- Video calls: one still frame from your own camera about every 20 seconds. Voice calls and call audio are never checked or recorded.
Frames are made small, sent securely to our GZ safety provider, checked within seconds and then thrown away. We do not keep the frames and ask our provider not to store them or use them for training. When something is blocked we keep a short note (what kind of content, where and when) so our team can review it and handle appeals.
If content is found unsafe, it is blocked or the live stream/call is ended, and you get a warning. Three blocks within 30 days lead to an automatic 7-day suspension. GZ can make mistakes, so our team reviews flags and you can appeal. If the check is briefly unavailable, content may go through and can still be reported.
7. How long we keep data
- Active accounts: as long as your account exists.
- Deleted posts: removed from GenZTalk straight away. A record that the post existed and was deleted stays in the activity log.
- Deleted accounts: your account disappears from GenZTalk immediately. Before deletion we save an encrypted archive of your account details (email, phone, sign-in methods), profile, location records, posts and messages. Your activity log and uploaded media are also kept in private storage. We keep these for safety, fraud prevention, legal claims and requests from authorities, for as long as the law requires or allows, and then delete them.
- Verification documents: deleted once a decision is made.
- Safety frames: not stored. Safety notes are kept with your account records.
- Payment and payout records: kept as long as tax and accounting laws require.
8. How we protect your data
- All data is encrypted in transit (HTTPS/TLS) and at rest by our storage provider (AES-256).
- Archives of deleted accounts get a second layer of AES-256-GCM encryption with a secret key held only on our servers. Only a master admin can open one, and every opening is recorded in the staff log.
- Access rules in the database decide who can see each record, so private data stays private even if someone bypasses the app.
- Photos, ID documents and other uploads are stored in private storage and shown only through short-lived links.
- GenZTalk team tools require two-step sign-in (an authenticator code), and team actions are logged.
No system is 100% secure. If a breach affects your data, we will tell you and the authorities as the law requires.
9. Your rights
You can see and edit your profile, delete posts, stop sharing your location, block people and delete your account in the app. You can also ask us for a summary of your data, to correct it, or to erase data we are not required to keep, and you can withdraw consent. To make a request, email us (section 12). We reply within the time the law requires. You may also complain to the Data Protection Board of India.
10. Children
GenZTalk is not for children under 13. Where the law treats a user as a child (under 18 in India), we need consent from a parent or guardian, and we do not show targeted ads to children or track them for advertising. If you think a child is using GenZTalk without consent, contact us and we will remove the account.
11. Changes to this policy
We may update this policy. We will change the date at the top and, for important changes, tell you in the app.
12. Contact and grievance officer
Grievance Officer: GenZTalk Inc, 1050 Wall St W - 630, Lyndhurst, NJ 07071, USA. Email: support@genztalk.com. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.